Knowledge Base

6. How to Manage and Track Orders

Written by Austin | Aug 1, 2024 6:16:00 PM

Staying informed about your equipment's location and estimated arrival is crucial. That's why Moov's customer portal features the Orders tool, offering comprehensive tracking capabilities that go beyond traditional e-commerce experiences.

Accessing Your Orders

  1. Log into your Moov account.
  2. Select "Orders" from the left-hand sidebar.
  3. Choose the specific order you want to track.

Order View Features

  • Interactive GPS Tracking: See your shipment's real-time location on a map, along with its historical route.
  • Sensor Data: Monitor changes in temperature, humidity, light, and acceleration throughout transit using interactive graphs.
  • Contact Information: Easily access the contact details for your logistics specialist and account executive.
  • Document Repository: Find all relevant documents associated with your order in one organized location.

Key Benefits

  • Real-Time Visibility: Stay informed about your shipment's progress at every step.
  • Environmental Monitoring: Ensure your equipment is transported under optimal conditions.
  • Direct Communication: Quickly reach out to support teams if you have any questions.
  • Centralized Documentation: Keep all order-related documents organized and readily available.

Moov's Orders tool provides peace of mind by giving you complete control and visibility over your shipments.